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Confidentiality
Policy—Staff Handbook
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Patron Requests
A patron must present either their barcode number or their patron
ID number, either in person or on the telephone, before any information
will be given concerning:
| A. |
Items charged out |
| B. |
Items overdue |
| C. |
Fine information |
| D. |
Hold information (either
items on hold or those awaiting collection) |
When speaking to a family member and not to the patron, information
about the material should be restricted as to information that does
not reveal the content. Sample:
| 1. |
A videocassette borrowed
is overdue and should be returned. |
| 2. |
A book that had been
reserved is now in and can be picked up. |
If information is requested by a person other than the patron,
the staff should state that they are only permitted to discuss specific
information with the patron.
Patron Information
Address, phone numbers, or any other personal information from
a patron’s record may not be given out without direct consent
of the Library Director.
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