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VEHICLE SERVICES


License Plates Renewal FAQ

My license plates expires tomorrow, at the end of the month. Can I still renew online?
This close to your expiration, we suggest you visit your local Secretary of State facility to ensure that you receive a renewal sticker before your expiration date. While you are not restricted from using CyberService:

  • The Secretary of State's office is not responsible for your receipt of plates or stickers later than your expiration date if you use the license plates renewal too close to your expiration date.
  • We suggest you renew as soon after receiving the renewal notice

How do I renew my license plates online?
It's as easy as Four Simple Steps.

  1. Type in your Registration ID and PIN found on your renewal notice.
  2. Follow directions on screen and verify your information.
  3. Use a VISA, MasterCard, Diner's Club, Discover Card or American Express for payment.
  4. Print out your receipt. Your plate or sticker has been ordered and will be delivered to your mailing address. If you are not replating, you should receive your renewal sticke in five to ten business days. If you are replating and asked to keep your current plate number on your new plates, you will receive a Temporary Renewal Sticker in five to ten business days. The Temporary Renewal Sticker is applied to your current plate until your new plates are manufactured and delivered to your mailing address. If you are replating and asked for random-number plates, you should receive your new plates in two to four weeks.

Where do I get Registration ID/PIN?
Your Registration ID and PIN numbers are located on the Renewal Notice you received in the mail. If you do not have a renewal notice, please call the Public Inquiry Division at 800-252-8980 to obtain your Registration ID and PIN number.
Registration ID and PIN

Can I renew if I do not have a renewal notice?
You cannot use CyberService without a renewal notice. However, you may renew by visiting your nearest Secretary of State facility. While at a facility, be sure to verify the mailing address on record; incorrect mailing addresses are the primary reason people do not receive their renewal notices. Also, you will not receive your license plates if your address is not correct in the customer database.

Can I use a debit card?
Not at this time. We accept VISA, MasterCard, Diner's Club, Discover Card and American Express credit cards.

Why do I have to pay a convenience fee?
The Secretary of State's office pays a small fee per transaction to credit card providers. License plates renewal fees are set by state statute and the office is, by law, unable to absorb the cost of the additional provider fee.

Why can't I purchase new military plates online?
There are various plates that require affidavits on other forms of authorization prior to the release of plates. Some plates are not yet available for sale online. For a complete list of plates eligible for Cyberdrive renewal,check out the License Plate Guide.

What is the difference between vanity and personalized plates?
Personalized plates have letters followed by numbers. Vanity plates have up to three numbers only or up to seven letters only. There are added fees for personalized plates and and vanity plates. For more information, please see the brochure or visit the License Plate Guide.

What is the difference between a "retention plate" and a "mine run plate"?
Illinois law requires that currently registered citizens have the right to retain their current license plates number during a replating. if you choose to keep your current license plates number for your new plates, you are choosing "retention plates".

If you do not care what alpha-numeric combination is on your new plates, you may select "mine-run plates", also known as random-number plates. The fastest way to get mine-run plates at time of renewal is over the counter at your local Secretary of State facility

Who should I contact if something happens to my order before I print out the receipt page?
Call the Secretary of State's Department of Information Technology Help Desk at 217-558-6060. The hours are from 8 a.m. to 4:30 p.m., Monday through Friday. After hours, an operator will take your message and Secretary of State personnel will follow up the next workday.

How can I be assured the information I provide is safe and will not be shared or sold?
Under no circumstances will personally identifiable information, such as name, address, driver’s license number, Social Security number, telephone number, and medical or disability information, be sold for commercial solicitation purposes. Personally identifiable information may be used only for purposes authorized by law. Read more in our privacy policy.

I am eligible for a Benefit Access Program discount. Can I use CyberService? Not at this time. The Secretary of State's office requires proof of participation in the Benefit Access Program, so you should visit your nearest Secretary of State facility.For more information about Benefit Access Program, visit the Illinois Department on Aging Benefit Access Program.